FREQUENTLY ASKED QUESTIONS
We accept credit cards (including Visa, MasterCard, American Express, Discover), e-checks, Paypal, checks, and money orders. We do not accept C.O.D. orders. All funds are to be paid in U.S. funds. Please note that orders paid for by check will not be shipped until the funds have cleared (times vary by individual bank or financial institution). Custom or personalized orders paid for by check will not be started until the funds have cleared. International payment methods are by credit card or Paypal only.
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All personalized items and custom orders will be charged at the time of the order, prior to production. Non-customized, in-stock items will be charged at the time of shipment.
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Absolutely. You may place an order online with an e-check via Paypal. Simply place your order as you would with a credit card. Upon checkout, choose Paypal as your method of payment. When prompted, choose an e-check. The funds will be drawn directly from your checking account and will be processed, as a paper check would be. Please note that orders paid for by check will not be shipped until the funds have cleared. Custom or personalized orders paid for by check will not be started until the funds have cleared. There will be a $30.00 fee for all returned checks.
You may also mail your order with payment of personal check or money order. Please note that orders paid for by check will not be shipped until the funds have cleared. Custom or personalized orders paid for by check will not be started until the funds have cleared. Money orders are processed immediately like cash. Please include a copy of your order with your payment and mail it to:
DL Creations
Order Department
P.O. Box 100358
Staten Island, NY 10310
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Yes, any debit card with a Visa or MasterCard logo may be used as you would a credit card.
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Absolutely. We accept all Paypal payments: credit cards, e-check, or balance/account transfer. When checking out, please choose Paypal as your method of payment.
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Yes. We accept personal checks and money orders from U.S. customers only. Please note that orders paid for by check will not be shipped until the funds have cleared. Custom or personalized orders paid for by check will not be started until the funds have cleared. Money orders are processed immediately, the same as cash.
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We would be happy to assist you by phone or fax. Although our 24-hour online shopping cart will allow us to process your order more quickly, please feel free to call in or fax us your order.
- To place your order by phone, kindly have all your information available at the time of your call. This will allow us to expedite your order as quickly as possible. You may reach us by telephone at 718-448-0060 during our business hours - Monday through Friday from 10-6, and Saturday from 10-1 EST.
- To fax your order to us, kindly use our online shopping cart, print a copy of your order, and fax it to 718-448-0081. Please include a telephone number with your order should we need to reach you for any reason.
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Our shopping cart system uses a state-of-the-art SSL encryption. SSL (Secure Sockets Layer) is a protocol that transmits your communications over the Internet in an encrypted form. SSL ensures that the information is sent unchanged only to the server you intended to send it to.
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