FREQUENTLY ASKED QUESTIONS
DL Creations is an online embroidery and needlework retailer providing high-quality products to our customers. We feature items such as:
- personalized baby gifts & accessories
- custom embroidery & quilts
- fine needlework & quilting designs and supplies
- machine embroidery supplies
- embroidery blanks
We strive to bring you personalized service for all your needlework and embroidered gift needs. We keep a wide variety of products in stock at all times and will special order other items at your request.
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Since we are constantly updating and increasing our inventory, a printed catalog would not necessarily reflect our current products. For this reason, we do not offer a printed catalog. The best way to check our available in-stock inventory is through our website.
If you do not see what you are looking for, please contact us. There may be times when we receive new inventory and it is not immediately uploaded into our system. We would be happy to let you know if we have what you are looking for.
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Please contact us if you have any questions about our products or an existing order; need a quote for a new order; or have any questions, comments, or suggestions. We are available by phone during our business hours - Monday through Friday from 10-6, and Saturday from 10-1 EST. You may send us a fax or write to us at your convenience. We are always happy to personally assist you and look forward to hearing from you.
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DL Creations
P.O. Box 100358
Staten Island, NY 10310
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Phone:
Fax: |
718-448-0060
718-448-0081
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general questions:
orders already placed:
customer service and returns:
website problems:
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At DL Creations customer satisfaction is our main goal. We want your experience with us to be a pleasant and memorable one. If there is any way we can improve our website or service, please let us know. We gladly look forward to any recommendations you may have to help us serve you better. If your experience has been a positive one, we would love to hear about it. We thank you for shopping with us and look forward to establishing a long relationship with you. Please feel free to email us at
service@stitchshopnow.com or phone us at 718-448-0060 during our business hours with any questions or comments.
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We welcome you to sign up for our Newsletter to keep updated on our new products and promotions. Simply fill out the submission form and we will add you to our private subscribers’ list. You will receive advance notification of sales and new products, and be eligible for special promotions available only to our subscribers. All new or existing customers will automatically be included in our special announcements. Signing up for our newsletter does not forfeit your right to privacy. Your information will only by used to inform you of new products and/or services provided by DL Creations. We will never share, sell, or give your personal information to any third party unless required to do so by law.
You may always unsubscribe at any time. Please email or write us including your name, address, and email address, and we will remove you from our list. Please remember in doing so, you will not receive advanced sale notifications or special promotions.
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At DL Creations, your privacy is of the utmost importance to us. Any and all information you provide to us will be kept confidential and used only for filling your order. We may periodically notify you of new products and information based on your previous orders or inquiries. We will never sell, loan, rent or willingly provide your personal information to any third party unless required by law.
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For all orders shipped within New York State, we must collect NYS sales tax of 8.375% on taxable items.
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No, we are an online retailer. We strive to give everyone the same individual, personalized service they would receive if we had a retail store.
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